vconsoft support center

When you need technical support, feel free to contact us. We will try our best to provide you with the best service.
Contact mail:

Free trial &Purchase & License Key Questions:

How can I download the free trial version?
Select the product you want to try, click to download the trial version for evaluation. It has watermarks on the trial version but it has no different with the full version when concerning on the video quality and watching effects.

How could I to purchase and register your software?
Click on our website and you will enter a Regnow order form website. Read the information carefully and finish the order. Or you could click the purchase or register button on the trial software version.

Payment Options:
- Credit Cards via Secure Online Ordering –(Recommended) Instant Delivery!
- UK cheque, US check, Post cheque.
- Bank wire / International Money Order.
- PayPal.

Is the online order form safe and secure?
Yes, it is 100% safe and secure. Our secure server at is famous and experienced e-commerce platform.

What happens after sending my order?
You will receive an email confirming your order shortly after sending the online order from RegNow. You will receive your activation key to unlock the software automatically by mail.

If I purchase your software, can I upgrade it for free in the future?
Yes, we provide life time free upgrade. Please keep your eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same license code.
Each licence includes unlimited updates and no time limitations. Don't need to pay again to get the latest version!

If I pay for the program now, how long will it take before I receive my license key?
It depends on the payment method you use. If you order online with your credit card, you will have your key after you submit the order form and an email with unlock code will be sent to you within a few minutes.
In general, you will receive the license codes which are sent automatically by our registration agent Regnow within a few minutes after their orders. However, sometimes for some reasons, for example, maybe your Email service provider rejects Emails from Regnow, so the codes cannot be sent to users. If you have not received your registration information after your purchase, please send email to our Sales Team to get assistance. We will find your order information and send your registration information to you soon.

Do I need to re-register after I re-install the software?
No, you don't have to re-enter your registration info. Our software will memory you registration status.

If I lost my license code, would you please send me again?
Sure. We would like to help you. You may contact via customer service form or contact us to get your registration info back. But you are supposed to provide your Order ID or some info in your order (such as the Email you used to order) so that we can find your info in our database.

How long will it take to get your supporting response?
We promise to deal with customers' emails within 24 hours after receiving them, not counting weekends and holidays. However, in most cases, you'll get our response immediately or in a few hours。

My license key doesn't work. Help!
Please note that you have to enter the user name and serial number exactly as given in your license message, with the same spacing and case.
If it doesn't work, please send email to our Sales Team to get assistance. We will find your order information, check user name and serial number exactly and send your registration information to you soon.